ParentSquare Support

ParentSquare automatically generates an account for each parent/guardian, using the email address and phone number on file in our student information system.

If you've received an invitation email or text to join ParentSquare, just click the link to activate your account. You can also use your email or phone number to set up your account without the invitation.

Please review your contact information at the start of each school year when you update your child's Student Registration Forms. If your email address or phone number changes during the school year, please contact your child's school office or follow these instructions to update your contact information:

1. Log into the Home Access Center.
2. Click on the Registration icon.
3. Scroll down to Contacts and click on the Edit button on the right side of the page.
4. Save your changes in HAC. They will automatically update in ParentSquare overnight.

Note: You will only have access to edit your own contact information. Any other parents/guardians will have to log into their own account to edit information.

Please check your spam folder to see if any ParentSquare messages ended up there, and mark them as "Not Spam." Also add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. If you still are not receiving emails, please contact support@parentsquare.com so they can assist you.

Please go to parentsquare.com and click "Forgot Password" on the login page. Put in your email or phone number, and you'll be sent a link to reset your password.

ParentSquare allows users to customize their notifications based on notification type and select their preferred delivery method for each school. Notification types include:

• Urgent Alerts & Notices (cannot be disabled)

• School Alerts

• General Announcements & Messages (posts only)

You can customize your notification settings by going to "My Account" and clicking "Notification Settings." If you are receiving too many notifications, try switching to a Digest setting where you will only receive one condensed message in the evening. 

Change your notification settings on a computer:

1. Click on your name in the top right corner of the website.
2. Click on "My Account."
3. Click on "Notification Settings" on the left side of the page.
4. Adjust your settings for email, text and/or app notifications for district and school level announcements.

Change your notification settings on the mobile app:

1. Click the three bars at the top left of the app.
2. Click on "Account."
3. Click on "Notifications."
4. Adjust your settings for email, text and/or app notifications for district and school level announcements.

ParentSquare help article on how to change your notification settings

You can customize your language settings by going to "My Account" and clicking "Language Settings." From here, you can choose any language you prefer from the drop-down menu and you will start to receive content in that language.

Change your language setting on a computer:

1. Click on your name on the top right corner of the website.
2. Click on "My Account."
3. Click on "Language Settings" on the left side of the page.
4. Choose your language from the drop-down menu.
5. Click "Save."

Change your language setting on the mobile app:

1. Click the three bars at the top left of the app.
2. Click on "Account."
3. Click on "Preferences."
4. Click on "Language."
5. Choose your language. It will save automatically.

ParentSquare help article on how to change your language settings

Contact your child's teacher privately by using ParentSquare's direct messaging tool. On the home page, click on "Messages" in the left sidebar. From here, you can send a direct message to your child's teacher that only you and the teacher can see. You can also send messages to other staff members at the school, such as your child's coaches and club leaders.

ParentSquare help article on how to send a direct message

Users should be able to see all of their children and schools in one ParentSquare account. If you are missing a child/school, it may be because you have more than one ParentSquare account with different contact information, or your contact information is inconsistent across our student information system. Please contact your children's schools to confirm your contact information is correct and consistent at all schools.

ParentSquare help article on how to merge multiple accounts

Sometimes, parents/guardians accidentally link their accounts, or if you share an email address or phone number, the accounts link automatically. We can help you create two separate accounts, if needed. Please send both of your names, email addresses and phone numbers to the Community Relations Specialist.

Yes, students in grades 6-12 have access to StudentSquare so they can receive announcements from their school, teachers and/or extracurricular activities. If you have a student in grades 6-12, help them sign up for StudentSquare by following these instructions.

If you are a parent/guardian of a current student in Centerville City Schools and you do not wish to receive updates from your child's teacher, school or the district, you will need to turn off all email, text and app notifications in your notification settings. Please see the instructions under "How can I receive fewer notifications?"

If you are not a parent/guardian and you are mistakenly receiving messages, please contact the Community Relations Specialist and provide the email address and/or phone number that needs to be removed.

If you have a question that is not answered here, please contact the Community Relations Specialist and provide as much information as possible so we can assist you.